With automation technology and AI gaining popularity this year, how can these tools be used to enhance the student experience? One effective way is with chatbots. Let’s learn more about how educational institutions can implement chatbots on their website and social media platforms to provide support for international students.

Set clear objectives for your chatbot 

Launching a successful chatbot initiative requires a solid foundation. Begin by conducting thorough research to identify common issues and frequently asked questions among international students to ensure you address these specific needs. For example, your chatbot could provide information about topics such as course details, accommodation options, or the application process. Once you’ve defined your chatbot’s objectives, make sure to choose a platform with multilingual capabilities to cater to the diverse linguistic backgrounds of international students.

Design effective conversational flows

The more engaging and efficient your chatbot’s interactions are, the better the user experience – and we know how important this is. Personalisation is key here, so tailor the chatbot’s communication style to resonate with the international student demographic. Provide clear and concise information in a friendly and welcoming tone to make the interaction more natural, avoiding jargon and complex language. Implement a menu-based system within the chatbot, allowing students to easily navigate through various support topics.

Integrate chatbots into existing support systems

In order to streamline communication channels, your chatbot should be integrated seamlessly with established support systems, such as CRM tools and ticketing systems. Implement automation to escalate complex issues to human support when necessary to ensure a smooth transition from chatbot to live assistance. And don’t forget to regularly update the chatbot’s knowledge base to reflect any changes in policies or procedures.

Embracing chatbot technology will truly modernise how your educational establishment handles online support, leading to far better student engagement and satisfaction all round.

Written by Stephanie Clark