Navigating healthcare systems can be daunting, especially for international students studying far from home. Guard.me, a leading provider of international student health insurance, understands these challenges and is proud to introduce Guard.me Digital Doctor Telemedicine – a ground breaking service designed to provide accessible, convenient, and professional medical support to policyholders, anytime, anywhere.

What is Guard.me Digital Doctor Telemedicine?

Guard.me Digital Doctor is a 24/7 medical doctor telephone and video support service available in multiple languages to all Guard.me policyholders. This service is tailored to address simple medical queries, offer instant support, and even issue prescriptions directly to students when appropriate. It's not only a valuable resource for immediate concerns but also proves essential for long-term hospitalization, ensuring students remain informed about their health status and treatment options throughout their recovery journey.

Language Accessibility

Understanding the diverse needs of international students, Guard.me Digital Doctor offers support in six languages: English, French, Spanish, Italian, German, and Portuguese. This ensures that language barriers never stand in the way of accessing quality healthcare support.

Benefits of Using Digital Doctor Telemedicine

The advantages of Guard.me Digital Doctor are manifold:

• Direct Access to Medical Professionals: Students can connect with qualified doctors via telephone or video call, receiving personalized medical advice and assistance promptly.
• Faster Medical Support: By bypassing queues at the GP or avoiding long waits in hospitals, students can access medical support swiftly, ensuring timely intervention for their health concerns.
• Comfort and Convenience: This service provides a comfortable and convenient healthcare experience, allowing students to address their medical needs from the comfort of their own environment.
• Immediate Resolution: With professional support available round-the-clock, medical situations can be resolved immediately and efficiently, offering peace of mind to students and their families.
• Reduced Need for Claims: By addressing medical queries and concerns proactively, Digital Doctor Telemedicine helps reduce the necessity for students to file insurance claims, simplifying the process for all parties involved.

How to Utilize Digital Doctor Telemedicine

Accessing Guard.me Digital Doctor is simple:

1. Contact Emergency Assistance Service: In case of a medical concern, students can call the Emergency Assistance Service at +420 221 860 685. Any charges incurred for the call will be reimbursed as part of their Guard.me policy.
2. Evaluation and Recommendation: A coordinator will evaluate the case based on specific questions and guide the student towards utilizing the free consultation service if deemed appropriate.
3. Scheduled Consultation: Upon acceptance, the student will be provided with a scheduled time slot for a telephone or video consultation with a doctor.
4. Further Assistance: If the medical issue cannot be resolved remotely, students will be advised on seeking in-person medical attention, with guidance provided by the Digital Doctor support team.

Eligible and Non-Eligible Cases

Guard.me Digital Doctor addresses a range of common medical concerns, including headaches, respiratory symptoms, allergies, ear pain, sports injuries, diarrhea, vomiting, and the common cold. However, certain cases requiring further intervention, such as X-rays or lab tests, urinary tract infections, suspected fractures, or emergency procedures, are considered non-eligible for remote consultation.

Compliance and Assurance

Guard.me Digital Doctor is fully compliant with all EU data protection requirements and regulations, ensuring the privacy and security of students' medical information. Additionally, all cases are handled and monitored in coordination with Guard.me's 24/7 assistance hubs, providing continuous support and intervention if necessary.

In conclusion, Guard.me Digital Doctor represents a pivotal advancement in international student healthcare, offering unparalleled accessibility, convenience, and professionalism. By prioritizing the well-being of students and providing comprehensive medical support, Guard.me continues to demonstrate its commitment to enhancing the student experience and ensuring peace of mind for students and their families alike.