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Intrinsiq Support - Intrinsiq is big on aftersales

Published Bernice on Wednesday, January 18, 2023 6:57 AM

Intrinsiq is big on aftersales

At Intrinsiq, we are firm believers in aftersales, and we often refer to our business as a relationship with our clients. And like in any relationship, communication is key because it helps both parties to grow together. Here’s our approach.

A help guide

One of the things we offer is a help guide where customers can find answers to most functions that the Intrinsiq system has to offer - the guide is constantly being updated as we add on new functions.

Frequent content on how to use the system

In addition to the above, we also share weekly ‘How to’ content to raise awareness on certain functions of Intrinsiq and how to use it best.

Our support portal

We also have a support portal where customers can raise any issues and a member of our development team will be able to follow up and resolve the issue.

Our online meeting booking system

Another way in which clients can reach us once their system is launched is our online meeting booking system, where clients can see available dates and time and choose a catch-up meeting to solve any specific issues, or if they need one, a refresher on certain aspects of the system.

Our system advances with time

Through these ways of staying in touch with clients we make sure we stay on top of our game by keeping abreast with technology changes and make sure that our system advances with the times.

Our team is getting bigger

We are also expanding our customer relationship team to better cater for all our clients’ needs and to reach out to them when new upgrades or functions that they might benefit from are available.

For any further information about Intrinsiq, or for any other CRM-relatedmatters, do not hesitate to get in touch with the Intrinsiq team on [email protected] to set up an appointment.

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