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Intrinsiq Live: Discussing Intrinsiq's Customer-Centric Approach and Continuous Improvement with Jonas and Dario

Published Bernice on Thursday, July 27, 2023 3:18 PM

Intrinsiq Live: Discussing Intrinsiq's Customer-Centric Approach and Continuous Improvement with Jonas and Dario

In today's fast-paced business world, companies must adapt quickly to meet the ever-changing needs of their customers. In this interview with Jonas and Dario from Intrinsiq, a leading CRM (Customer Relationship Management) provider for schools, we gain insights into their customer-centric approach and how they continuously improve their software based on user feedback. Despite the usual summer slowdown for school marketing departments, Intrinsiq finds itself busier than ever, engaging in training sessions with new clients and actively transforming client pain points into valuable features for all users.

A busy summer for Intrinsiq

Traditionally, summer marks a relatively quiet period for school marketing departments, as schools are super busy with all hands on deck to ensure a positive experience for anyone who visits their campus. However, this year has been an exception for Intrinsiq. Jonas highlights how the Intrinsiq platform has been in high demand, indicating a shift in how schools approach their marketing strategies even during peak season. This surge in interest showcases the effectiveness and appeal of Intrinsiq's solutions for streamlining and enhancing school marketing efforts.

Empowering clients through training

Jonas shares how Intrinsiq is taking proactive measures to ensure clients make the most of their school management system. Organising comprehensive training sessions for new clients allows them to better understand Intrinsiq's capabilities and functionalities. These training sessions open up valuable opportunities for clients to share their experiences and needs with Jonas, who then collaborates with the team to address them effectively.

Through this dynamic feedback loop, Intrinsiq consistently identifies areas for improvement and turns them into valuable features that benefit not just the specific client but the entire user base. This dedication to continuous improvement is a testament to Intrinsiq's commitment to customer satisfaction and innovation.

Check out the interview video here

Dario - settling into excellence

As we catch up with Dario from Intrinsiq, we learn how much has changed since our last conversation. Having initially joined the team not long ago, Dario has now found his footing and completely settled into his role. His growth and integration within the team reflect Intrinsiq's supportive work culture and emphasis on nurturing talent.

Anticipating and Solving customer needs

Dario provides us with a vivid illustration of Intrinsiq's customer-focused philosophy. By actively listening to clients, Intrinsiq not only addresses existing issues but also proactively anticipates potential customer needs. This approach allows Intrinsiq to stay ahead of the curve, developing solutions before challenges become significant pain points for our clients.

The interview with Jonas and Dario highlights Intrinsiq's dedication to providing exceptional customer experiences and continually refining their CRM platform. Through proactive training sessions, attentive listening to user feedback, and an agile approach to software development, Intrinsiq ensures that they not only meet customers' needs, but also exceed their expectations.

If you would like to find out more about the topics discussed in this interview, feel free to drop them a line at [email protected] to schedule a call.

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