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Intrinsiq Support: After Sales

Published Bernice on Wednesday, August 25, 2021

Intrinsiq After Sales

Have you ever bought an object or a service thinking you’ve made a good deal, and ended up being exceptionally disappointed when it comes to aftersales? Well, we’ve experienced it too, and it is for this reason that, at Intrinsiq, we know exactly what to do in order to ensure that you get the best service possible pre-and-post Sales.

How do we ensure a good After Sales service?

Once you purchase a service from us we recommend that you set up a ticketing account with us. This means that you will be able to reach us any time you encounter an issue. Once you set up an account in our Ticket system, you may track the progress of all your outstanding Tickets and submit additional information to our team (including a priority level).

You might prefer to send an Email to our Support

It is also possible for users to send emails to our Support Team, who will in turn, create a ticket on the user’s behalf. Each ticket is then dealt with according to the severity of each problem or issue.

We keep regular contact with our clients!

We ensure your expectations are not only met, but exceeded. We also schedule in a quarterly call or email to advise of new features or improvements - features which we feel would benefit you. Regular communication will keep you up to date as well as allow us to ensure we are listening to you.

We also keep a General User Guide

Consider this to be your manual. From our end we make sure to keep this as up to date as possible by adding in information about newly updated features,  and which new employees can refer to if they get stuck on simple points.

Did you know that we’re also giving 9 months FREE hosting right now?

So what are you waiting for? If you wish to find out about what Intrinsiq can do for you, send us a message on contact@intrinsiq.net to set up an appointment with our team.

 



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