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Software and Engagement - How can both exist in harmony?

Published Lynne Farrugia on Tuesday, March 19, 2019

When it comes to integrating software into the day-to-day running of your school, you need to make sure that the service provider you are using can and will provide you with the necessary support so that you learn how best to use this piece of technology to make your lives easier, rather than harder. At Intrinsiq, we pay particular attention to this because we don’t just want our clients to use our software; we want them to understand it and to be happy to use it.

The Answer

So, to answer the question in the title, YES, software and engagement can exist in harmony. However, there needs to be some important ground rules for this. In today’s article we are going to take a look at how this can take place.

The importance of having a school process implemented

Firstly, the software of choice has to match or mirror the process of the school or institution, therefore, flexibility is key. If the software cannot adapt to the needs of the educator, then it is not helping, but hindering. Simple. This also means, that for starters, the work flow process of the education provider must be clear. If it is not, even the best software on the market will fail to achieve the school’s target.

Once the school’s process has been established and defined, it is vital that this is communicated clearly to the software provider. Communication channels must be clear and transparent if the right form of support is to be established. If the software provider does not understand the systems and processes at the school, then they cannot provide the necessary support. Having said that, support and customer interaction are critical to define and improve the school process (which is generally why the school is interested in the software in the first place).

Thus, well-defined software is crucial if it is to assist with management.

How can this be achieved?

At Intrinsiq, we can definitely help you with that. We integrate our system with yours through constant support and analysis of how your other system/s work/s. On top of that we are also here to receive regular feedback from you, to help you to maximise on your Intrinsiq experience. Through this mechanism you will get the best results possible and a seamless management system.

Also, through being in constant communication with the education provider, we ensure that new features are added whenever necessary for better school and end-user experience.



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